Run Policies

​1. Standard Base Run Rates

• $35-50 for the first 30 minutes of a run, depending on selected family plan:

  • Flexible: $50​

  • Bundle: $35-50

  • Subscription: $40 + monthly subscription

• $10 for each subsequent 15-minute time block

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2. Special Runs

• Extended Hours Runs (6:00-8:00 AM / 8:00-10:00 PM) = 1.5x standard base run rate

• Last Minute Runs (start time < 24 hours) = 1.5x standard base run rate

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3. Run Changes

• Changes to runs with start time > 24 hours = No change fee incurred

• Changes to run with start time < 24 hours = $15 fee per change

• No further changes allowed within 2 hours of run start time

 

4. Run Cancellations

• Cancellation of run with start time > 24 hours = No cancellation fee incurred

• Cancellation of run with start time between 12-24 hours before run start = $20

• Cancellation of a run with start time < 12 hours = Full forfeit of estimated base run charge

 

5. Linked Runs / Multi-Cub Runs

• Maximum of 3 Cubs per Bear in a single run

• Run stops must be identical for all Cubs (i.e., no separate stops for some Cubs & not others)

• Primary parent submits & confirms run request and is responsible for total run payment on behalf of the group

• Each Cub family involved must set up a ShuttleCub account profile, not just the Primary parent

• Each Cub family involved will receive real-time notifications & updates during the run

• Because each additional child adds complexity, heightens vigilance, coordination, and responsibility required, pricing for a Multi-Household/Multi-Cub Run is as follows:

  • 2 Cubs: 1.5x standard base run rate

  • 3 Cubs: 2x standard base run rate

  • Discounted rate for sibling Cubs:

    • 2 sibling Cubs: 1.25x standard base run rate

    • 3 sibling Cubs: 1.5x standard base run rate

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6. Recurring Runs

• ​Monthly subscription is required to guarantee run and dedicated Bear team for every run in recurring run series.

  • 1 run/week: $20/month​

  • 2 runs/week: $40/month

  • 3 runs/week: $60/month

  • 4 runs/week: $80/month

  • 5 runs/week: $100/month...

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7. Cross-Borough Runs

• To ensure reliability and fairness for our Bears, ShuttleCub applies a cross-borough surcharge for runs that take us outside of Manhattan. This surcharge reflects the additional travel time required for our Bears to reach or return from pickup and drop-off locations in other boroughs.

• Our pricing is structured in tiers based on commute time back to Midtown Manhattan:

  • Tier 1 – $10 surcharge
    Commute time: under 30 minutes. Typically, direct express service and/or close to major transit hubs.
    Examples: Downtown Brooklyn, Long Island City

  • Tier 2 – $20 surcharge
    Commute time: 30–45 minutes. Areas with strong subway coverage but longer or transfer-based commutes.
    Examples: Prospect Heights, Jackson Heights

  • Tier 3 – $30 surcharge
    Commute time: more than 45 minutes. Areas with longer or more indirect commutes, limited subway access, or reliance on bus/ferry service.
    Examples: Bay Ridge, Randall’s Island

• We’ve created this tiered system to be as transparent and objective as possible; however, final cross-borough surcharge decisions remain at ShuttleCub’s discretion

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8. Promotions

• Promo codes cannot be combined or stacked—only one code may be applied per transaction

• Referral or other credits can be combined with promo codes

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9. Payments

• Receipt Upload. Bears must upload receipts at most 6 hours post run, otherwise they forfeit their right to reimbursement

• Disputes. Parents/Bears have 3 business days post-run to file a dispute, otherwise run is considered completed & closed

• Invoices. Final invoices are issued 6-24 hours post-run and sent to parents; Payment is required upon receipt of invoice

• Payments. Bears are paid on a weekly basis

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10. Notification timing for “Unmatched Runs”

• Normal Runs. Parents will be notified at 24 hours before run start time

• Last Minute Runs. Parents will be notified 6 hours before run start time

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11. Preferred Bears Run Acceptance Timing

• Normal Runs. Preferred bears have 4 hours to accept run, after which run will be posted onto main Bear Dashboard

• Last Minute Runs. Preferred bears have 1 hour to accept run, after which run will be posted onto main Bear Dashboard​​​​