Run Policies

Updated: September 30, 2025

Base Run: $40 for the first 30 minutes, $10 per subsequent 15-minute time block

1. Special Runs

Last Minute Runs (start time < 24 hours) = $60 for the first 30 minutes, $15 per subsequent 15-minute time block
Extended Hours Runs (6:00-8:00 AM / 8:00-10:00 PM) = $60 for the first 30 minutes, $15 per subsequent 15-minute time block

2. Run Changes

Changes to runs with start time > 24 hours = No change fee incurred
Changes to run with start time < 24 hours AND involves run time change of > 60 mins = $15 fee per change
No further changes allowed within 2 hours of run start time

3. Run Cancellations

Parent cancellation of a run with start time > 24 hours = No cancellation fee incurred
Parent cancellation of a run with start time < 24 hours = Full forfeit of estimated base charge

4. Linked Runs / Multi-Household / Multi-Cub Runs

Maximum of 3 Cubs per Bear in a single run
Run stops must be identical for all Cubs (i.e., no separate stops for some Cubs & not others)
Primary parent submits & confirms run request and is responsible for total run payment on behalf of the group
Each Cub family involved must set up a ShuttleCub account profile, not just the Primary parent
Each Cub family involved will receive real-time notifications & updates during the run
Because each additional child adds complexity, heightens vigilance, coordination, and responsibility required, pricing for a Multi-Household/Multi-Cub Run is as follows:
- 2 Cubs: $60 for the first 30 minutes, $15 per subsequent 15-minute time block (each parent pays 0.75 what they would have paid for a solo run)
- 3 Cubs: $80 for the first 30 minutes, $20 per subsequent15-minute time block (each parent pays 0.67what they would have paid for a solo run)
- Discounted rate for sibling Cubs:
  - 2 sibling Cubs: $50/first 30 mins, $12.50 per subsequent 15-minute time block
  - 3 sibling Cubs: $60/first 30 mins, $15 per subsequent 15-minute time block

5. Recurring Runs

6. Cross-Borough Runs

To ensure reliability and fairness for our Bears, ShuttleCub applies a cross-borough surcharge for runs that take us outside of Manhattan. This surcharge reflects the additional travel time required for our Bears to reach or return from pickup and drop-off locations in other boroughs.
Our pricing is structured in tiers based on commute time back to Midtown Manhattan:
- Tier 1 – $10 surcharge
  Commute time: under 30 minutes. Typically, direct express service and/or close to major transit hubs.
  Examples: Downtown Brooklyn, Long Island City
- Tier 2 – $20 surcharge
  Commute time: 30–45 minutes. Areas with strong subway coverage but longer or transfer-based commutes.
  Examples: Prospect Heights, Jackson Heights
- Tier 3 – $30 surcharge
  Commute time: more than 45 minutes. Areas with longer or more indirect commutes, limited subway access, or reliance on bus/ferry service.
  Examples: Bay Ridge, Randall’s Island
We’ve created this tiered system to be as transparent and objective as possible; however, final cross-borough surcharge decisions remain at ShuttleCub’s discretion

7. Promotions

Promo codes cannot be combined or stacked—only one code may be applied per transaction

8. Payments

Receipt Upload. Bears must upload receipts at most 6 hours post run, otherwise they forfeit their right to reimbursement
Disputes. Parents/Bears have 3 days post-run to file a dispute, otherwise run is considered completed & closed
Invoices. Final invoices are issued 6-24 hours post-run and sent to parents; Payment is required upon receipt of invoice
Payments. Bears are paid on a weekly basis

9. Notification timing for “Unmatched Runs”

10. Preferred Bears Run Acceptance Timing

For Last Minute Runs: Preferred bears have 1 hour to accept run, after which run will be posted onto main Bear Dashboard
For Normal Runs: Preferred bears have 4 hours to accept run, after which run will be posted onto main Bear Dashboard

Cross Borough Runs

Multi-Cub Runs

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