top of page
ShuttleCub logo: big bear and small bear against a city skyscape

Run Policies

Updated: April 30, 2026

​1. Standard Base Run Rates

  • $35-50 for the first 30 minutes of a run, depending on selected family plan:

    • Flexible: $50​/first 30 mins (One-time welcome rate of $40/first 30 mins for new ShuttleCub families)

    • Bundle: $35-50/first 30 mins

      • 5 runs: $40/first 30 mins​

      • 10 runs: $38/first 30 mins

      • 20 runs: $35/first 30 mins​

    • Subscription: $40/first 30 mins + monthly subscription (see section 2 below)

  • All: $10 for each subsequent 15-minute time block

​

2. Monthly Subscription

  • ​Monthly subscription is required to guarantee runs and a dedicated Bear team for the recurring run series. (minimum commitment of 1 month, exceptions for summer months)

    • 1 run/week: $20/month​*

    • 2 runs/week: $40/month*

    • 3 runs/week: $60/month*

    • 4 runs/week: $80/month*

    • 5 runs/week: $100/month*...

* Actual subscription cost will depend on actual number of runs in the month

​

3. Special Runs

  • Extended Hours Runs (6:00-8:00 AM / 8:00-10:00 PM) = 1.5x standard base run rate

    • If run starts between 7:31-7:59 AM, the first 30 minutes of the run will be charged at 1.5x standard base run rate. Any 15-minute time blocks that start on or before 8:00 AM will be charged at 1.5x standard base run rate.

    • If run starts anytime between 7:31-7:59 PM and extends beyond 8:00 PM, the first 30 minutes of the run will be charged at 1.5x standard base run rate. Any 15-minute time block that starts on or after 8:00 PM will be charged at 1.5x standard base run rate.

  • Last Minute Runs (Run requested < 24 hours before scheduled run start time or Monday runs requested after Friday 12pm ) = 1.5x standard base run rate

​

4. Run Changes

  • Changes requested 24 or more hours before scheduled run start time = No change fee incurred

  • Changes requested less than 24 hours before scheduled run start time = $15 fee

  • Change fees are waived for all Subscription families

 

5. Run Cancellations

  • Cancellations requested 24 or more hours before scheduled run start time = No cancellation fee incurred

  • Cancellations requested 12–24 hours before scheduled run start time = $20 fee

  • Cancellations requested less than 12 hours before scheduled run start time = Full forfeit of estimated base run charge

  • For Subscription families: 20% of runs booked/ month (rounded to nearest whole number) may be cancelled with no fee. E.g.,

    • 20 runs/month booked: 4 free cancellations*

    • 16 runs/month booked: 3 free cancellations*

    • 5 runs/month booked: 1 free cancellations*

* All free cancellations will be provided in the form of service credits.

 

6. Linked Runs / Multi-Cub Runs

  • Maximum of 3 Cubs per Bear in a single run

  • Run stops must be identical for all Cubs (i.e., no separate stops for some Cubs & not others)

  • Primary parent submits & confirms run request and is responsible for total run payment on behalf of the group

  • Each Cub family involved must set up a ShuttleCub account profile, not just the Primary parent

  • Each Cub family involved will receive real-time notifications & updates during the run

  • Because each additional child adds complexity, heightens vigilance, coordination, and responsibility required, pricing for a Multi-Household/Multi-Cub Run is as follows:

    • 2 Cubs: 1.25x standard base run rate

    • 3 Cubs: 1.5x standard base run rate​​​​​

​​

7. Cross-Borough Runs

  • To ensure reliability and fairness for our Bears, ShuttleCub applies a cross-borough surcharge for runs that take us outside of Manhattan. This surcharge reflects the additional travel time required for our Bears to reach or return from pickup and drop-off locations in other boroughs.

  • Our pricing is structured in tiers based on commute time back to Midtown Manhattan:

    • Tier 1 – $10 surcharge
      Commute time: under 30 minutes. Typically, direct express service and/or close to major transit hubs.
      Examples: Downtown Brooklyn, Long Island City

    • Tier 2 – $20 surcharge
      Commute time: 30–45 minutes. Areas with strong subway coverage but longer or transfer-based commutes.
      Examples: Prospect Heights, Jackson Heights

    • Tier 3 – $30 surcharge
      Commute time: more than 45 minutes. Areas with longer or more indirect commutes, limited subway access, or reliance on bus/ferry service.
      Examples: Bay Ridge, Randall’s Island

  • We’ve created this tiered system to be as transparent and objective as possible; however, final cross-borough surcharge decisions remain at ShuttleCub’s discretion

​​

8. Promotions

  • Promo codes cannot be combined or stacked—only one code may be applied per transaction

  • Referral or other credits can be combined with promo codes

​​

9. Payments

  • Invoicing. All parents will be invoiced upfront based on estimated run costs; a 70% deposit must be received before (a) one-time run date, (b) first run in recurring run series.

    • Any necessary adjustments based on actuals (refunds / additional charges) will be made post-run, or in the next month’s invoice for Subscription families.

    • Final invoices are issued 6-24 hours post-run and sent to parents; Balance payments are required upon receipt of invoice

  • Receipt Upload. Bears must upload receipts at most 6 hours post run, otherwise they forfeit their right to reimbursement

  • Disputes. Parents/Bears have 3 business days post-run to file a dispute, otherwise run is considered completed & closed

​

10. Notification timing for “Unmatched Runs”

  • Normal Runs. Parents will be notified at least 2 days before scheduled run date if we are unable to fulfil their run

  • Last Minute Runs. Parents will be notified at least 4 hours before scheduled run start time if we are unable to fulfil their run​​​​​

Cross Borough Runs
Multi-Cub Runs
bottom of page